Refund Policy
At 1971 Hook, we stand behind our products. If you're not completely satisfied, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return or refund.
Eligibility
Full Refunds
- Damaged or defective products
- Wrong item shipped
- Product quality concerns
Exchanges
- If you'd like to exchange for a different product, we're happy to help
Non-Returnable Items
Due to food safety regulations, opened hot sauce bottles cannot be returned. However, if you have quality concerns about an opened product, please contact us - we want to make it right.
How to Request a Return
- Email us at hello@1971hook.com with your order number
- Describe the issue with photos if applicable
- We'll respond within 24-48 hours with instructions
Refund Processing
- Refunds are processed to the original payment method
- Please allow 5-10 business days for the refund to appear
Shipping Costs
- We cover return shipping for damaged or defective products
- For other returns, customer is responsible for shipping costs
Contact Us
Have questions? Reach out at hello@1971hook.com - we're here to help.