Shipping FAQ
Common Questions
How much does shipping cost?
- Standard shipping: $5 flat rate (free on orders over $75)
- Express shipping: $15 flat rate
How long does shipping take?
- Standard: 3-7 business days
- Express: 1-3 business days
Do you ship internationally?
Not yet, but we're working on it! Currently, we ship within the United States only.
Can I change my shipping address after ordering?
Contact us immediately at [email protected]. If the order hasn't shipped, we can update the address. Once shipped, address changes aren't possible.
My tracking hasn't updated in days. What should I do?
Tracking updates can sometimes lag behind actual package movement, especially during peak seasons. If there's no movement after 5 business days, contact us and we'll investigate.
Can I pick up my order locally?
We occasionally offer local pickup in the Hudson Valley area. Contact us to arrange.
Do you offer expedited shipping?
Yes! Express shipping (1-3 business days) is available for $15.
What happens if my package is lost or damaged?
Contact us within 7 days of expected delivery. We'll work with the carrier and send a replacement if needed.
More questions? Email us at [email protected]!